MEDIATING ROLE OF COMMUNICATION SATISFACTION IN THE EFFECT OF INTERACTIONAL JUSTICE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR: THE CASE OF PUBLIC UNIVERSITY

In this study, it was aimed to examine the effect of interactional justice perceptions and communication satisfaction levels employees on organizational citizenship behavior (OCB) determine whether has a mediating role in relationship between behavior. For purpose, data collected from academic administrative staff Osmaniye Korkut Ata University through questionnaire. frequency analysis, normality test, exploratory confirmatory factor reliability Pearson correlation path analysis with structural equation model (SEM) Sobel test were used. As result analyzes, been determined that affects It found also addition, revealed